![]() ![]() Scan result of Farbar Recovery Scan Tool (FRST) (圆4) Version: 17-09-2017 01 ( ATTENTION: => FRSTversion is 35 days old and could be outdated) Plugin deleted: Amazon Assistant for Chrome -Ĭ:/AdwCleaner/AdwCleaner.txt. Let me see those logs in your reply, also give an update on any remaining issues or concerns. The tool will also make a log named ( Addition.txt) Please attach that log to your reply. It will make a log ( FRST.txt) in the same directory the tool is run. Make sure Addition.txt is checkmarked under "Optional scans" When the tool opens click Yes to disclaimer.(Windows 8/10 users will be prompted about Windows SmartScreen protection - click More information and Run.) It is not malicious or infected in any way.īe aware FRST must be run from an account with Administrator status.ĭouble-click to run it. If your security alerts to FRST either, accept the alert or turn your security off to allow FRST to run. Only one of them will run on your system, that will be the right version. If you are not sure which version applies to your system download both of them and try to run them. Note: You need to run the version compatible with your system (32 bit or 64 bit). Follow the instructions above.ĭownload Farbar Recovery Scan Tool and save it to your desktop. You may deselect this if you wish, and it will not diminish the scanning and removal capabilities of the program.Ĭlick Finish. If Malwarebytes is not installed follow these instructions first:ĭownload Malwarebytes Anti-Malware to your desktop.ĭouble-click mbam-setup and follow the prompts to install the program.Īt the end, be sure a checkmark is placed next to the following:Ī 14 day trial of the Premium features is pre-selected. Please use "Copy to Clipboard, then Right click to your reply > select "Paste" that will copy the log to your reply… Text file (*.txt) - if selected you will have to name the file and save to a place of choice, recommend "Desktop" then attach to reply To get the log from Malwarebytes do the following:Ĭlick on the Reports tab > from main interface.ĭouble click on the Scan log which shows the Date and time of the scan just performed.Ĭlick Export > From export you have two options:Ĭopy to Clipboard - if seleted right click to your reply and select "Paste" log will be pasted to your reply Wait for the prompt to restart the computer to appear, then click on Yes.Īfter the restart once you are back at your desktop, open MBAM once more to retrieve the log.When complete click on Export Summary after deletion (bottom-left corner) and select Copy to Clipboard. If asked to restart your computer to complete the removal, please do so When the scan is complete if anything is found make sure that the first checkbox at the top is checked (that will automatically check all detected items), then click on the Quarantine Selected Tab Continue with the rest of these instructions. With some infections, you may or may not see this message box.Ĭlick 'Yes' to this message, to allow the driver to load after a restart.Īllow the computer to restart. Potentially Unwanted Modifications (PUM`s) set as :- Alwaysdetect PUM`s (recommended)Ĭlick on the Scan make sure Threat Scan is selected, Potentially Unwanted Programs (PUP`s) set as :- Always detect PUP`s (recommended) Scroll further to Potential Threat Protection make sure the following are set as follows: On the Settings tab > Protection Scroll to and make sure the following are selected: Please copy/paste the content of that log in your next reply Once the cleaning process is complete, AdwCleaner will ask to restart your computer, do itĪfter the restart, a log will open when logging in. Once it's done, make sure that every item listed in the different tabs is checked and click on the Clean button. Right-click on AdwCleaner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users)Īccept the EULA ( I accept), then click on Scan Go to the following link and run Chrome Browser Cleanup tool: ĭownload AdwCleaner by Malwarebytes onto your Desktop. Hello ChanJackson and welcome to Malwarebytes, ![]()
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